You can make purchases through your trusted platform Ronnie Market via Paypal. Our prime goal is to make your buying experience as easy as possible. Your satisfaction and trust are our top priorities.

To track your order, follow these easy steps below:
 

Log into your account.

Click here to log into your account to access it.

Go to "My orders".
Once logged into the account click on the ‘My orders” section.

Check the tracking information.
 

• If your order is processed and in dispatched status, you will receive a tracking ID and link to view information.

• Moreover, if the order has yet to be assembled, there will be no tracking ID available. Wait for some time in the case.

Note: If you face any issue with your order, you can easily click on
“Contact courier," which will redirect you to the delivery partner, and for further assistance, just click on "Help.”

Normally, express shipping takes 24 hours to 48 hours for the order to leave our vendor store. Delays may sometimes happen due to various factors, like carrier issues. Missing and wrong shipping information and unforeseen circumstances. 

You can track your shipping status anywhere through this link:

{Tracking order link}.

Shipping timeline and process:

• The order will take some business days to be dispatched depending on the vendor and the date on which you have done purchase.
• Once the purchase is done, then you will get a confirmation email with the tracking shipment link.
• You will stay updated from the delivery company which normally takes 1-2 days on section track “My order”.

We have got you covered. We always try our best to get the order to our valued customers as soon as possible.

• Dispatch timeframe: The orders normally take 1-5 working days to be dispatched from our vendor store.

• Delivery timeframe: We do deliver typically in 1-7 working days, including large and midsized items. But a few orders take time more than expected due to factors beyond our control.

 Don’t worry about it! If you don’t receive the order, here is what to do:
 

• Check with your neighbours: You can check with your neighbours and with the household members sometimes they receive on your behalf.
   

• Check with your security staff: Go and check with your security staff or building personnel; maybe they held it for you.
   

• Check for delivery updates: Sometimes before receiving the order from your side, the shipment gets delivered to a safe location before the shipment tracking status is updated.

If you are still unable to find your parcel. We are here to help you:
 

• Contact our customer support: You can contact us while submitting your identity as an ID picture with a selfie for verification with this secure link.
   

• Complaint form request: You can fill out a complaint form (link) from below, and you can submit it to us by contacting us on our Contact Us page.
  
  Our customer support team will respond to you within 3 working days since you have filed a complaint.
  (Complaint Form Link.pdf).

Thanks for being with us till now. Please give our vendor store partners a timeframe of 24 to 72 hours to dispatch your order to the carrier team.

Pardon us! If no one is there to receive the parcel, it will eventually return to the partner. To get the best information for your order, kindly contact our assistance team at Customer Support.

We are sorry for the inconvenience you have faced with your order. We always try our best to provide safe delivery of your purchase. Sometimes it happens that parcels get missed from the courier side; we can imagine this frustrating situation for you. 

If the courier partner confirms that your parcel is lost, please don’t wait to contact us at contact@ronniemarket.com

Let's be worryless! To resolve this issue and to take immediate action on it, kindly send us a picture of the damaged box with the shipment receipt visible on it. 

Furthermore, reach the support team at contact@ronniemarket.com

Your device's functioning won’t be affected by the third-party hardware. 

Rest assured, repairs may be essential sometimes to keep the performance of the device at its optimal level. Moreover, the used parts of the gadgets are tested successfully, and these are suitable for use in your device.

We are sorry for the loss. But the best we can do is the warranty does not cover the harm to the device from the user, through another person or an impact.

But it covers any harm to the equipment from the water, heat, force or any other external factor. 

Good news!  Our vendors open the pre-owned devices for testing. So that our valued customers should get what they have asked for. That’s why our used device comes with a water-right warranty.

When the device gets fixed, it is eventually sent to our vendors. Our vendors check the equipment thoroughly, and within 2 business days with repairs and fixes, they provide you with the tracking details of your chosen device.

Once your shipment is on route, please be aware of these things:

• We can’t accelerate the delivery time of the device that you sent to us for repair.
• We are gladly here to address your issues related to your equipment with our vendor and collaborate with them.

Normally, when the order is cancelled or refunded, it takes a timeframe of 3-5 business days, excluding weekends, depending upon the service of the bank with which you have made a purchase.

The refund for the purchase will be reflected in the original payment method you used to place the order. If you don’t get your refund in the expected timeframe as discussed above, you can contact us at contact@ronniemarket.com. We will look into it further for you.